The key to achieving process automation success is to think beyond project-based automation work toward strategic, scaled adoption of process orchestration. Many teams make the mistake of focusing on distinct projects and point solutions for automation, to the detriment of a holistic approach.
Process orchestration includes seamless integration of all of the endpoints in your automated process — think people, systems, and devices.
While many industries share the same challenges, this guide will take a public sector-focused view of how to align your processes with a strategy. You will learn:
- Common automation goals teams set
- Steps to take at a high level to achieve alignment
- Process examples, technical process metrics, and business process metrics you can use to measure success