---
title: Video from CamundaCon 2023 - Automating Citizen Services in the City of Munich
description: Video from CamundaCon 2023 - Automating Citizen Services in the City of Munich
image: https://page.camunda.com/hubfs/CCon-2023_On-Demand-Featured-Image_1200x627.png
---

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#### CamundaCon 2023

## Automating Citizen Services in the City of Munich

**Dirk Gernhardt & Rene Zarwel, Municipality of Munich**

 Munich has 1.5m citizens served by 43k public servants across 15 departments, as well as a complex, heterogenous IT landscape with over 1,500 application services and 2 thousand interfaces. To boost the digitalization of the administration in a scalable way, the City of Munich enables citizen development empowered by a Camunda-based workflow platform and a Center of Excellence in the IT department. By streamlining and automating processes, they are transforming the public administration to improve service delivery, boost efficiency and the experience of the citizens. Join this talk to explore their journey, challenges, and the path ahead.

- ![CCon-2023-logo\_secondary-black](https://page.camunda.com/hs-fs/hubfs/CCon-2023-logo_secondary-black.png?width=250&height=252&name=CCon-2023-logo_secondary-black.png)

## Watch Presentation and Download Slides

  

[Download Slides](https://page.camunda.com/hubfs/Day2_Roof_Gernhardt_Zarwel.pdf?hsLang=en)

## Speakers

### Dirk Gernhardt

Lead Competence Center Software Engineering, Municipality of Munich

![DIrk\_gernhardt\_new](https://page.camunda.com/hs-fs/hubfs/DIrk_gernhardt_new.jpeg?width=3000&height=3000&name=DIrk_gernhardt_new.jpeg)

Dirk Gernhardt is the head of the Competence Center for Software Engineering at the IT Department of the Munich Municipality. His team is responsible for implementing highly integrated solutions to drive digitalization within the administration. Dirk’s passion is the streamlining and automating of business processes.

### Rene Zarwel

Software Architect and Team Lead Public Administration, City of Munich

![Rene\_Zarwel](https://page.camunda.com/hs-fs/hubfs/CamundaCon.23Q3.Sep%20-%20Speaker%20Headshots/Rene_Zarwel.png?width=300&height=300&name=Rene_Zarwel.png)

René Zarwel is a Software Architect and Team Lead at the Public Administration of the City of Munich. With a strong background in software development, René has been involved in various projects and is currently focused on the development of DigiWF, a product aimed at digitizing the processes of the State Capital of Munich.

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## Additional Resources

- ![Hubspot\_Camunda\_Whitepaper](https://page.camunda.com/hs-fs/hubfs/Hubspot_Camunda_Whitepaper.png?width=353&name=Hubspot_Camunda_Whitepaper.png)
  
  #### What a Modern CoE Looks Like
  
  ### ###### [Discover how a centralized CoE model can provide flexibility and agility.](https://page.camunda.com/wp-the-death-of-the-automation-coe?hsLang=en)
  
   Read Now
- ![Hubspot\_Camunda\_basic](https://page.camunda.com/hs-fs/hubfs/Hubspot_Camunda_basic.png?width=353&name=Hubspot_Camunda_basic.png)
  
  #### Center of Excellence Learning Hub
  
  ### ###### [Resources to help you get started with a centralized automation team.](https://page.camunda.com/center-of-excellence-learning-hub?hsLang=en)
  
   Learn More
- ![Hubspot\_Camunda\_Demo-Request](https://page.camunda.com/hs-fs/hubfs/Hubspot_Camunda_Demo-Request.png?width=353&name=Hubspot_Camunda_Demo-Request.png)
  
  #### Camunda Demo
  
  ### ###### [See Camunda in action with a custom walk through.](https://page.camunda.com/demo-request?hsLang=en)
  
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