The Definitive Guide to Case Management with Camunda

Complex cases, like insurance claims, healthcare treatment plans, or legal matters, rarely follow a straight line. Take an automobile insurance claim, for example: it can stretch across days or weeks, moving between people, systems, and tasks. Along the way, new information emerges, human judgment comes into play, and unexpected events reshape the process.

That’s the essence of case management: coordinating complex, long-running processes that span multiple people, systems, and decisions. Unfortunately, traditional automation tools fall short in handling this complexity.

Effective case management combines structured processes with the flexibility to adapt as circumstances change. The result: every case stays visible, compliant, and steadily moving toward resolution.

Now, with the rapid rise of artificial intelligence (AI) and machine learning (ML), organizations are exploring agentic orchestration as a powerful way to bring higher levels of automation and intelligence to complex case management.

Download this guide to learn:

• Key case management concepts to consider when selecting software
• The limitations of traditional automation tools
• Real-world examples of case management
• How Camunda powers case management