State of Agentic Orchestration and Automation 2026:
Insurance

The insurance sector is at an inflection point. Process automation is already driving measurable business growth, but mounting complexity, fragmented technology stacks, and a widening gap between AI ambition and real-world deployment are holding organizations back. Based on a survey of 125 senior insurance IT and business decision makers, this report reveals where the industry stands today and what it takes to move from isolated AI pilots to governed, enterprise-scale agentic automation.

What you'll learn:

• Why 97% of insurers report business growth from automation, and why the opportunity to do more remains largely untapped 
• How process complexity is outpacing innovation, and the role of rising endpoint volume in slowing AI adoption 
• What's holding AI agents back from mission-critical work and what steps you can do to bring them safely into production