Video from CamundaCon 2020.2
Bots and process improvements at the same time – is that possible?
Marco Einacker, Deutsche Telekom
Christoph Anzer, Deutsche Telekom
Marco Einacker, Deutsche Telekom
Christoph Anzer, Deutsche Telekom
#RPA, #Automation, #Microservices
As part of Deutsche Telekom’s digital transformation, the company is using Camunda to automate customer service processes. Take a ‘sneak peek’ inside one of the largest Robotic Process Automation (RPA) implementations in Europe to hear how Deutsche Telekom scaled to 3,000 bots, saving millions of Euros.
Join Marco and Christoph at CamundaCon LIVE 2020.2 to learn Deutsche Telekom’s:
Speaker
Marco Einacker, Deutsche Telekom
Marco started his career as a Management consultant with Bain & Company and first came across the field of IT as a Founder and CIO of an Internet startup back in 2000. He joined Deutsche Telekom in 2002 and had several stations in the IT Project & Systems Integration business of Deutsche Telekom and T-Systems. Since 2018 Marco is Vice President Service IT at Deutsche Telekom Service GmbH. Marcos team provides IT solutions for the service & customer care organization of Telekom Deutschland. The focus is to drive automation & digitization projects to make things easier for it`s customers and employees in Germany by delivering agile & smart IT solutions. For example, they run one of Europe`s largest Robotic Process Automation platforms and do agile design & development for customer care applications.
Christoph Anzer, Deutsche Telekom
Christoph started working at Deutsche Telekom GmbH in 2008 and has various positions in project controlling for automation projects. 2018 he started as project manager with the goal to automate processes in Deutsche Telekom Service GmbH.