Video from CamundaCon LIVE 2021

E-Commerce Returns: Human Processes and Automated Decisions

E-Commerce Returns: Human Processes and Automated Decisions

Technical Track

The world of e-commerce returns management is challenging, especially when it comes to assessing the state and destination of returned products. We will explain how Camunda guides manual processing by humans, while also automating key decision-making processes. We’ll show how can apply our experience to operations outside of our warehouses, and share next steps for our projects.

 
Resources

Speaker

Rutger_van_Bergen

Rutger van Bergen, CTO, BuyBay
Rutger has over 20 years of experience with software and product development, in both hands-on and managerial capacities. After writing his first computer program at the age of 9, he has spent the past 15 years leading technical teams of various size and composition His drive to have a positive impact on the world around him, coupled with his fascination with the hidden world of logistics lead to him joining BuyBay in the role of CTO at the end of 2019.