
CamundaLocal Brussels
📅 October 29, 2026
⏰ 8:00 AM - 3:30 PM
📍 Les Ateliers des Tanneurs, Rue des Tanneurs 58-62,1000 Brussels, Belgium
💶 Participation is free of charge.
The number of participants is limited. Please register in good time to secure your place.
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A full day, built to send you back with answers.
Doors at 8:00, reception at 15:30. Keynote, customer stories, a maturity panel, the ProcessOS demo, roadmap, and open Q&A in between.
Agenda
Doors Open, Light Breakfast
Welcome & Opening Remarks
Niels Bijl, Camunda
Keynote: The Great Process Re-Engineering
Daniel Meyer, CTO, Camunda
From Hours to Minutes: How Proximus Is Orchestrating Agentic AI for Network IT Incident Resolution
Sébastien Barre, Product Owner Lead (IT, Network OSS orchestration), Proximus
At Proximus, a single routine service request can trigger over 1,000 messages across our microservice architecture. For years, resolving an incident meant engineers manually filtering through those messages, pulling in colleagues across teams, and spending two to four hours — sometimes days — before a root cause even emerged.
We set out to change that by building an orchestrated AI agent with Camunda, embedded directly into the same processes that already run our network activation workflows. Rather than treating AI as a bolt-on, we combined deterministic process steps with agent reasoning in a single model — keeping reliable, straight-through automation exactly as it was, and adding AI judgment only where it was genuinely needed.
In this session, we'll share the full arc of our journey: the guardrails we put in place to keep the agent from acting outside its defined scope, how we built a knowledge base that learns from expert feedback over time, and what happened when we first showed it to our operations colleagues. Their role in its failure taught us everything we needed to know to make it succeed.
Coffee Break
Take a break, refuel, and network with peers while exploring complementary solutions in the Camunda ecosystem.
How to use Camunda to Create Value in Supplier Onboarding?
David Brakoniecki, COO at BP3
Thought Leadership Session
Dr. Jeroen Franse, Astrophycisist turned Data Scientist
Jeroen will challenge your assumptions about what using AI and Agents actually means for your decision making. By looking at the phenomena of the "slop gap" and the "AI backlash", you will be invited to rethink the role leaders have in driving not just AI value and adoption but also a culture that understands how to decide when AI is not the right solution.
Customer Journey Panel
With Sébastien Barre, Product Owner Lead (IT, Network OSS orchestration) at Proximus, Dr. Jeroen Franse, Data Scientist, and David Brakoniecki, COO at BP3. Moderated by Niels Bijl, Camunda.
Lunch
ProcessOS Demo
Rick Balfoort, Sales Engineer, Camunda
Product Preview / Roadmap
Daniel Meyer, CTO, Camunda
Q&A and Closing Remarks
Niels Bijl, Camunda
Networking Reception
What is CamundaLocal?
Our CamundaLocal events are the place to connect, learn, and re-engineer your processes for an AI-first enterprise. These free, one-day, in-person events feature:
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Keynotes and real-world customer success stories on what it takes to move AI from pilot to production
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A live ProcessOS demo, plus a product preview and roadmap, showing how re-engineering compresses a year of transformation into weeks
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A customer maturity panel and open technical Q&A with senior architects and transformation leads
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Peer networking with business process and automation professionals across IT and Operations
Note: Camunda Services GmbH uses photos of events for advertising and public relations purposes. By attending this event, you consent to the unlimited and free use of any resulting photos by Camunda Services GmbH. This includes use on the internet, in print media, in mailings and on TV, via all distribution channels including unchanged or altered presentation of the photos.