Agent-based operations will replace classical automation
CamundaCon 2026 replay presented by HDI
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What to expect
Most insurers have already automated their high-volume, predictable work. What's left is harder: cases too varied and too infrequent to give each its own workflow, but too numerous to keep doing by hand. HDI calls it “the last 25%,” and it's where agent-based operations make automation pay off.
In this CamundaCon 2026, session leaders from HDI share how agentic orchestration helped them rebuild these operations. Using a real property ownership change scenario, they walk through the architecture they built on Camunda in just six months, blending deterministic execution with agent reasoning. The result keeps humans in the loop and AI under control, exactly what regulated operations demand.
What you'll take away:
A practical approach to the high-variance cases that traditional automation can't reach economically
How to blend straight-through processing with agent reasoning in a single process
How human-in-the-loop scoring builds the confidence and audit trail to automate safely in a regulated environment
Lessons from six months of building on Camunda: what's in production, and what's next
